Denning Online – Data Protection Policy (Free Trial)
Denning IT Sdn Bhd (“Denning IT,” “we,” “our,” or “us”) is committed to protecting the personal data of users who access and use the Denning Online free trial service (“Service”). This policy explains how personal data is collected, processed, stored, and safeguarded.
This policy applies exclusively to the Denning Online free trial operated by Denning Online Sdn Bhd, acting as a service provider for Denning IT Sdn Bhd.
1. Data Controller and Service Provider
- Denning IT Sdn Bhd (Company No. 201101015299) is the data controller responsible for determining the purposes and means of processing personal data during the free trial.
- Denning Online Sdn Bhd (Company No. 202001038265) acts as the service provider and data processor, operating the Denning Online platform on behalf of Denning IT, under strict confidentiality and data protection guidelines.
- All personal data collected through Denning Online is processed on behalf of Denning IT in accordance with this policy.
2. Personal Data We Collect
During registration and use of the free trial, we may collect and process the following categories of personal data:
- Name, email address, phone number, and law firm details
- Account credentials such as username and password
- Usage data, including login times, activity logs, feature interactions, and access patterns
- Technical data such as IP address, device information, and browser type
- Any additional information voluntarily submitted during trial configuration or support communications
3. Purpose of Data Collection
We collect and process your personal data for the following purposes:
- To create, manage, and maintain your Denning Online trial account
- To operate, deliver, and improve the performance and functionality of the Service
- To communicate service-related updates, notices, alerts, and important information
- To perform troubleshooting, diagnostics, and technical support
- To enforce our Terms and Conditions and protect system security
- To comply with legal, regulatory, and audit requirements under Malaysian law
No personal data will be used for unrelated purposes without your explicit consent, unless permitted under applicable law.
4. Legal Basis
Your personal data is processed under one or more of the following legal bases:
- Consent — provided during signup for the free trial
- Contractual necessity — to deliver and administer the trial service
- Legitimate interest — to ensure secure, reliable, and effective operation of Denning Online
- Legal compliance — fulfilling statutory obligations or responding to lawful requests
You may withdraw your consent at any time, but doing so may affect your ability to access or continue the trial.
5. Data Sharing and Disclosure
- Your personal data will not be sold, rented, or disclosed to external parties for marketing or unrelated purposes.
- We may share data with:
- Denning Online Sdn Bhd, solely for providing and supporting the Service
- Trusted third-party vendors providing hosting, security, infrastructure, analytics, or technical support
- All third parties are bound by contractual obligations to protect your data and process it only according to our instructions.
- Personal data may be disclosed where required by law, regulation, court order, or governmental request.
6. Data Retention
- Personal data collected for the free trial will be retained only for the duration of the trial and a reasonable administrative period thereafter (up to 14 days, unless a longer period is legally permissible or necessary).
- After the retention period, your personal data will be securely deleted, anonymized, or otherwise rendered irrecoverable.
- If you subscribe to the full version of Denning Online, your data will transition to the operational database in accordance with the standard customer data policy.
7. Data Security
Denning IT and Denning Online Sdn Bhd implement reasonable and appropriate technical and organizational measures, including but not limited to:
- Encrypted data transmission
- Access control and authentication safeguards
- Regular system monitoring and vulnerability assessments
- Secure data storage and disaster recovery procedures
8. Your Rights
Subject to applicable Malaysian data protection laws, you may have the right to:
- Access and obtain a copy of your personal data
- Request correction or update of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for processing
- Restrict or object to certain forms of data processing
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us at support@denning.com.my.
9. Cross-Border Transfers
During the operation of Denning Online, certain data may be stored or processed on servers located outside Malaysia.
Any such transfers occur only where:
- Adequate protection measures are in place, and
- Required safeguards align with Malaysian data protection requirements.
10. Changes to This Policy
We may update or amend this Data Protection Policy from time to time. Any material changes will be communicated through the Denning Online platform or by email where appropriate. Continued use of the Service signifies acceptance of any updated policy.